Terms and Conditions
UnlockSimlock.com — Mobile Phone Unlocking Services
Last Updated: October 16, 2026
1. About Our Services
UnlockSimlock.com provides mobile phone unlocking services for supported devices and models. Depending on the device and the service selected, the process may involve remote unlocking codes, server-based unlocking, or other available unlocking methods.
Service availability depends on the device model, network provider, country, technical requirements, and restrictions applicable to the device.
Submitting an order does not guarantee that every device can be unlocked. Please check the service description and compatibility requirements before paying.
2. Customer Responsibilities
When placing an order, you agree to:
- Provide accurate and complete order information.
- Enter the correct device brand, model, IMEI number, email address, and other requested details.
- Own the device or have authorization from its lawful owner to request the unlocking service.
- Ensure that the device is not reported lost or stolen and that the requested service is lawful.
- Verify that the selected service is compatible with your device and its current lock status.
We are not responsible for processing delays or failures resulting from incorrect, incomplete, or misleading information provided by the customer.
3. IMEI and Device Information
Certain services require a valid 15-digit IMEI number or additional device-specific information.
Customers are responsible for checking the accuracy of the information submitted. An incorrect IMEI, unsupported model, incompatible device variant, or incorrect network information may prevent the service from being completed.
Additional information may be requested when necessary to verify compatibility or process an order.
4. Prices and Payments
Service prices are displayed on the relevant service page or order form before payment. Unless otherwise stated, prices are quoted in US dollars (USD).
Payment must be completed through an available payment method offered at checkout. Order processing may begin after payment confirmation.
Customers are responsible for checking the selected service, model, price, and order details before completing payment.
We may update prices, correct pricing errors, or discontinue services. Changes will not automatically alter the agreed price of an already accepted order, except where required by law or agreed with the customer.
5. Processing and Delivery Times
Estimated processing times are displayed on the relevant service page or order form. Processing may take longer depending on the device, network provider, technical requirements, third-party systems, or server availability.
Unless expressly confirmed in writing as guaranteed, delivery times are estimates and not guarantees of completion.
If an order exceeds its estimated processing time, customers may contact our support team for an update.
6. Unlocking Results and Technical Limitations
UnlockSimlock.com makes reasonable efforts to provide the service described at checkout. However, successful completion may depend on manufacturer restrictions, network operators, device software, third-party systems, and other technical factors.
We cannot guarantee that every device is eligible for unlocking or that a completed unlock will remain unaffected by future software updates, network changes, or modifications made by the customer or another party.
Customers should follow the instructions supplied with their service and avoid unsupported procedures that could affect their devices.
7. Refund and Cancellation Policy
Refund and cancellation requests are assessed according to the service purchased, the processing status of the order, the reason for the request, and applicable law.
- Before processing: A cancellation may be considered if work on the order has not started.
- After processing begins: Cancellation may be restricted if the service has already been performed or third-party costs have been incurred, subject to applicable law.
- Unsupported devices: If we determine that the requested service cannot be provided because the device is unsupported, the customer may be eligible for a refund.
- Unsuccessful orders: Refund eligibility will be assessed according to the purchased service, the reason for failure, and the applicable refund policy.
- Incorrect information: An order affected by incorrect or incomplete customer information will be reviewed individually. Any restriction on a refund remains subject to applicable consumer protection laws.
To request a refund or cancellation, contact our support team and provide your order reference, the email address used during checkout, and a description of the issue.
8. Customer Support
Customers may contact UnlockSimlock.com for assistance with orders, device compatibility, processing times, or unlocking results.
To help us investigate your request, include your order reference, device model, and a clear explanation of the issue. Do not send passwords, payment card security codes, or other unnecessary sensitive information.
We aim to respond within a reasonable period. Response times may vary depending on the nature and volume of requests.
9. Privacy and Personal Information
We may collect and use information necessary to process orders, communicate with customers, provide support, and maintain website security. This may include an email address, device model, IMEI number, order details, and payment status.
Payments may be handled by third-party payment providers under their own terms and privacy policies.
Please review our Privacy Policy for further information about how personal information is handled.
10. Acceptable Use
You agree not to use our website or services for unlawful purposes, fraudulent transactions, unauthorized access, or activities that violate the rights of others.
We may refuse, suspend, or review an order where there is a reasonable concern about fraud, abuse, unlawful activity, or a violation of these terms, subject to applicable law.
11. Third-Party Services
Some unlocking services may depend on external providers, telecommunications networks, manufacturers, or technical platforms that we do not control.
We are not responsible for interruptions or failures caused by third-party systems beyond our reasonable control. This provision does not exclude responsibilities that applicable law requires us to accept.
12. Limitation of Liability
To the extent permitted by applicable law, UnlockSimlock.com will not be liable for indirect or consequential losses arising from the use of our website or services, including loss of profits, business opportunities, or data.
We are not responsible for problems caused by misuse of a device, unauthorized modifications, incorrect customer information, or procedures performed by third parties.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law.
13. Changes to These Terms
We may update these Terms and Conditions to reflect changes in our services, business practices, technical requirements, or applicable laws.
The latest version will be published on this page, together with its updated revision date. Customers should review this page periodically.
14. Applicable Law
These Terms and Conditions are subject to the laws applicable to the relevant transaction and the rights of the customer. Where mandatory consumer protection laws apply, they prevail over any conflicting provision of these terms.
15. Contact Us
Need Help?
If you have questions about these Terms and Conditions, an order, or a refund request, please contact us through our website.
Website: www.unlocksimlock.com
Support: Contact Us
